Our Commitment to Privacy

Challenger Center is a 501(c)(3) nonprofit education organization that develops and delivers K12 education programs. This Privacy Policy explains how your personal information is collected, used, and disclosed by Challenger Center. Any collected information is used to provide you with the best possible online experience and to facilitate Challenger Center’s mission. This Privacy Policy applies to information Challenger Center collects when you visit Challenger Center’s website and services that link to it (collectively, the “Site”). This Privacy Policy is designed to help you understand how Challenger Center collects, uses, and safeguards the personal information you provide to Challenger Center, and to assist you in making informed decisions when using the Site. Challenger Center may change this Privacy Policy from time to time. When the Privacy Policy is amended, and it affects the information collected from you, you will be notified, and your opt-in consent will be acquired. Changes will be effective immediately but will not apply retroactively. Your continued use of the website following the posting of changes to this Privacy Policy constitutes an acceptance of those changes.

This Privacy Policy does not apply to Challenger Center’s Classroom Adventures platform. Classroom Adventures is a business-to-business platform and is governed by a separate agreement. This Privacy Policy only includes protections for the personal information that you share with Challenger Center through the Site.

Personal Information Challenger Center Collects

Challenger Center may collect personal information from you at several different points on the Site.

The Site provides ways for you to access Challenger Center services and resources, learn more about Challenger Center and Challenger Learning Centers, contact Challenger Center, and donate to Challenger Center. Challenger Center collects information about you both directly and indirectly from vendors that provide data to Challenger Center.

The types of personal information Challenger Center collects may include username, email address, postal address, phone number, mobile number, payment information, and other information you choose to provide.

How Challenger Center Users Your Personal Information

Challenger Center may use personal information collected through the Site for the specific purposes for which the personal information was collected; to process purchases and sales of products or services offered via the Site, including donations; to contact you regarding products and services offered by Challenger Center and other related companies and its trusted affiliates, independent contractors and business partners; and otherwise to enhance your experience with Challenger Center and such affiliates, independent contractors and business partners. Challenger Center may also use personal information collected through the Site for research regarding the effectiveness of the Website and the business planning, marketing, advertising and sales efforts of Challenger Center, its trusted affiliates, independent contractors and business partners.

Disclosure of Personal Information

Challenger Center may share, disclose, or transfer your personal information:

  • To its parent, subsidiary and other related companies who will use your personal data for the purposes outlined above, as necessary, to provide the services offered by Challenger Center and to provide the website itself, and for the specific purposes for which your personal information was collected.
  • At the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, to establish, protect or exercise Challenger Center’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law.
  • In order to protect the rights, property or safety of a user or any other person.
  • To investigate or prevent a violation by you of any contractual or other relationship with Challenger Center or the perpetration of any illegal or harmful activity.
  • In connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business.

Challenger Center employs other companies and people to perform tasks on its behalf and may need to share your personal information with them to provide the Site to you, to respond to your questions, to provide support, or to otherwise assist with the Site. Unless Challenger Center tells you differently, they do not have any right to use your personal information beyond what is necessary to assist Challenger Center. Challenger Center’s service providers are bound by strict confidentiality rules and are only permitted to use personal information shared with them to support Challenger Center’s operations.

Service providers that provide services on Challenger Center’s behalf include (but are not limited to) Bloomerang and BluePay. Bloomerang is a customer relationship management system in which Challenger Center stores donor and subscriber contact information, interactions, and donations. Bloomerang’s privacy policy is available here; the vendor can be reached at 866-332-2999. BluePay is a credit and debit card payment processor that processes credit and debit card transactions input into the Site. Bluepay’s privacy policy is available here; the vendor can be reached at marketing@bluepay.com or by calling 866-739-8324.

Challenger Center may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners.

Donor Information

If you make a financial donation, you will provide your name, contact information, and payment information. This information is used by Bloomerang and BluePay to process your donation transaction. Your name and contact information will be retained in Bloomerang and may be used by Challenger Center staff to communicate with you in the future. For example, Challenger Center may use the contact information to send users newsletters, donation appeals, and event invitations via mail or email.

Challenger Center Surveys

Challenger Center loves to hear from users about their experience with Challenger Center programs. Current students, alumni, and educators can complete a survey on the Site designed for their cohort—either a student survey, alumni survey, or educator survey.

The information provided to Challenger Center via each survey will be retained in Challenger Center’s electronic file systems and may be used for marketing or fundraising purposes. Personally identifiable information is not required to submit a survey. Alumni and educator surveys offer an option to provide your email address so that we can contact you regarding your survey responses.

If you complete any of the surveys and provide personally identifiable information, you will be contacted to sign a media release form so that Challenger Center may connect your name to your responses publicly. Challenger Center will not use personal information provided via surveys for any other purpose other than the purposes for which you have granted your consent.

Cookies

Challenger Center collects information about online visitors using “cookies.” Challenger Center uses this information to ensure that all users are apprised of the Center’s privacy policy and of changes made to that policy. In addition, Challenger Center puts the information it collects from users to several other uses. Challenger Center uses the information collected by vendors to track the popularity and success of specific website features and for the collection and management of payment and other customer information, as described in detail below.

There are also cookies used by Challenger Center’s vendors when users visit the Site. Three third-party services – Google Analytics, AddThis, and DAF Direct – collect this information on the Site.  Before these three vendors collect information via cookies, this is disclosed in the “pop-up” inquiry and the consent process is employed when users first visit the Site.

Links

This Site contains links to other websites. Challenger Center is not responsible for the privacy practices of such other websites. Challenger Center encourages you to be aware when you leave the Site and to read the privacy statements of each and every website that collects personally identifiable information.

How Challenger Center Secures Data

Challenger Center uses a variety of security measures to protect the personal information Challenger Center has about you. Challenger Center maintains physical and electronic safeguards to help prevent unauthorized access to identifiable data. However, no security measures are perfect or impenetrable, and Challenger Center cannot guarantee that the information submitted to, maintained on or transmitted from its systems will be completely secure. Challenger Center is not responsible for the circumvention of any privacy settings or security measures relating to the website by any users or third parties.

Challenger Center and its vendors Bloomerang and BluePay protect the security of financial transactions as required by Payment Card Industry Data Security Standards. Challenger Center uses several measures such as encryption, access controls, network firewalls, and physical security.

Access to and Control Over Data

At any time, you have the right to access your personal information in a machine-readable format, have that personal information deleted or amended, or transmit that personal information to another entity. This personal information could include contact information, donation records, and/or interactions such as emails. You may also have a right to object at any time to the processing and storage of your personal information. These requests can be made by e-mailing webmaster@challenger.org.

Opt-Out

If you no longer want to receive communications from Challenger Center, you can click the ‘Unsubscribe’ link in any email received from Challenger Center, or you can request to opt out by emailing Challenger Center at webmaster@challenger.org or call Challenger Center at 202-827-1580.

Children

Challenger Center does not knowingly collect personal information from children under the age of 13 on this Site without obtaining parental consent.  If you are under 13 years of age, do not provide any information about yourself on the Site.

Challenger Center will not knowingly display personal information about children under the age of 13 on this Site without first seeking parental consent. If you are a parent or guardian and you discover that your child under 13 years of age has provided personal information to us, then you may contact us at webmaster@challenger.org

Challenger Center Programs and Products

Challenger Center programs and products are marketed to teachers and school administrators and delivered to students. Please note that Challenger Center Augmented Reality Apps are only accessible via Google Play and Apple App stores and are subject to the privacy policy within each of those stores.

California Privacy Rights Shine the Light. Under California’s “Shine the Light” law, California residents who provide certain personal data in connection with obtaining products or services for personal, family, or household use are entitled to request and obtain from Challenger Center once per calendar year information about the information that Challenger Center shared with other businesses for their own direct marketing uses. If applicable, this information would include the categories of information and the names and addresses of those businesses with whom Challenger Center shared information for the immediately prior calendar year. To obtain this information, please contact Challenger Center at webmaster@challenger.org with “Request for California Privacy Information” in the subject line and in the body of your message. Challenger Center will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in Challenger Center’s response. Challenger Center may ask for additional information to verify your identity.

Consumer Rights Notice

Under California Civil Code Section 1789.3, Challenger Center is required to provide California residents with the following specific consumer rights information:

  • This website is owned and operated by Challenger Center.
  • Unless otherwise expressly stated, this website is provided without charge.
  • To file a complaint regarding this website or to receive further information regarding use of this website, please contact Challenger Center via email at webmaster@challenger.org. You also may contact the Complaint Assistance Unit of the Division of Consumer Services of California’s Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone at (916) 445-1254 or (800) 952-5210.

Do Not Track Signals

Some web browsers may transmit “do not track” signals to websites with which the web browser communicates.  This Site does not honor “do not track” signals.

Contact Challenger Center

If users have any questions about this Privacy Policy, please email privacy@challenger.org.