Frequently Asked Questions (FAQs)

Affiliations

How are Challenger Learning Centers affiliated with Challenger Center?

Challenger Learning Centers are hosted by a range of organizations, including community colleges, colleges, universities, school districts, museums, and science centers. Challenger Center licenses trademarks, trade names, software, and other intellectual property to these organizations. Each Challenger Learning Center is independently operated by the host organization.

Are you part of NASA?

Challenger Center is not a part of NASA. Challenger Center is its own registered 501(c)(3) nonprofit organization. Challenger Center and NASA have an active Space Act agreement.

 

Challenger Learning Centers

Can my corporate/community group attend a Challenger Learning Center program?

Many Challenger Learning Centers offer corporate missions and community programming. Please contact the Challenger Learning Center closest to you to inquire about corporate and community group programs.

How do I make a reservation for my children/students to visit a Challenger Learning Center?

Please contact the Challenger Learning Center closest to you to inquire about program availability.

How do I start a Challenger Learning Center in my community?

Please send a request for more information via our Contact Us form.

How much does it cost to visit a Challenger Learning Center?

Challenger Learning Center pricing varies by location and program. Please contact the Challenger Learning Center closest to you to inquire about pricing.

Donations and Funding

How can I cancel a donation or make changes to a recurring gift?

Please send a cancellation or change request via our Contact Us form.

How can I receive a refund?

Please send a refund request via our Contact Us form, including the date of transaction and amount. Do not submit credit card information through this form or through email.

How can I verify my donation has been processed?

Those donating online will immediately receive an emailed receipt to verify the transaction. If you donate via mail in the form of cash or check, you’ll receive a paper receipt in the mail within 30 days of your donation. If you do not see a transaction posted to your credit card or checking account within 30 days of your donation, please reach out through our Contact Us form.

How do I get a copy of my receipt?

Those donating online will immediately receive an emailed receipt, which may be printed for personal records. If you donate via mail, you’ll receive a paper receipt in the mail within 30 days of your donation.

Is my donation tax deductible?

All donations to Challenger Center are tax deductible for the full amount unless an item of value was received in exchange for the donation. In this case, your donation receipt will reflect the amount that is tax deductible.

Where does Challenger Center receive its funding?

Challenger Center relies on contributions from private individuals and companies in addition to federal and foundation grants.

Why is my transaction “pending”?

A pending transaction could indicate that it is in the process of being completed by our merchant service provider. These charges are generally finalized within 3-5 days. If you have canceled the transaction, a “pending” status will be removed from your account and no charge will be processed. If you believe you have been charged incorrectly, please reach out through our Contact Us form.

Will I receive a year-end statement for my donation?

All donors receive a year-end statement in February.

Educational Programs

Are Challenger Center’s educational programs aligned to national standards?

Yes, Center Mission, Virtual Missions, and Classroom Adventures are aligned to both Common Core State Standards and Next Generation Science Standards. However, if your state does not officially use these standards, our educational programs can be aligned.

Media Requests

I’d like to speak with one of the Challenger family members about a project, event, or speaking engagement. What is the best way to connect with these individuals?

Please send a request via our Contact Us form with specifics and we will do our best to connect you with the appropriate individual(s).