FAQ 2018-04-20T00:53:27+00:00

FAQ

How do I make changes to or cancel my recurring gift amount, frequency, or credit card? 2015-08-31T16:20:22+00:00

Please contact us via email at giving@challenger.org or call 202-827-1580. Never email your credit card information.

What if I want my monthly giving to go to a different fund than I originally chose? 2015-08-31T16:22:21+00:00

Please contact us via email at giving@challenger.org or call 202-827-1580 and we will help direct your funds to the project of your choice.

Can I make an automatic credit card donations and/or a recurring monthly donation? 2015-08-24T19:08:29+00:00

Yes, you can donate at any time via our secure online donation portal.

Is monthly giving helpful to Challenger Center? 2015-08-24T19:08:02+00:00

Yes! Monthly giving allows you to make smaller, regular gifts, and helps Challenger Center plan our budgets and make fiscally responsible decisions over the course of the year.

I made a donation online (or a memorial/in honor of donation) and now I have questions about it. Who can I call? 2015-08-31T16:21:41+00:00

Please contact us via email at giving@challenger.org or call 202-827-1580 and someone will assist you.

Why do you require my email address? 2015-08-24T19:07:16+00:00

An email address is required to send a receipt confirming your donation.

Can I cancel a donation? How can a donor receive a refund? 2015-08-31T16:21:55+00:00

You may send a cancellation request via email to giving@challenger.org or call our main office at 202-827-1580.

How do I know my donation is secure? 2015-08-24T19:06:28+00:00

Challenger Center takes every precaution to protect our donors’ information. Credit card information entered on our online giving form is sent directly to your credit card processor. The donation form is hosted on a secure website with an SSL certificate. SSL, is an encryption technology that provides secure communications over the Internet. Please contact us at any time during normal business hours if you have questions about your donation.

I would like to make a gift through my will or estate plan. What language should I include? 2015-08-31T16:23:05+00:00

Please contact us via email at giving@challenger.org to discuss will and estate planning.

Can I dedicate my donation to someone or make a donation on in tribute to someone? 2015-08-24T19:05:33+00:00

Yes. Challenger Center accepts donation in memory of, in tribute to, or in honor of individuals or organizations. Please use the tribute information field on the online form or express your wishes in writing when mailing your check or cash donation. Please include their first and last name and an address if you would like to notify the individual of your donation.

I don’t see the specific program or event that I wanted to donate to. What do I do? 2015-08-31T16:23:20+00:00

For questions about designating donations to specific programs, please contact us via email at giving@challenger.org or call 202-827-1580 and someone will assist you.

How do I designate my gift to a specific Challenger Learning Center? 2015-08-24T19:04:09+00:00

Most individual Challenger Learning Centers now accept gifts online or by direct mail. We encourage you to contact your Challenger Learning Center directly. Center-specific contact information can be found here.

How do I designate my gift for a specific project? 2015-08-31T16:23:26+00:00

You may designate a gift online by selecting one of the designated fund dropdowns. By mail, you may make the designation in writing or via return slip. You may also call our office at 202-827-1580 to speak with a representative

I live outside the U.S. Is this why I’m having trouble making a donation? 2015-08-31T16:24:11+00:00

Online donations should process regardless of location. There may be a delay in Challenger Center receiving a mail donation. If you are having issues completing the transaction please contact us via email at giving@challenger.org or call 202-827-1580.

My credit card was declined several times when I attempted to make a donation on Challenger Center’s website, what should I do? 2015-08-24T19:02:45+00:00

Please contact us at 202-827-1580. Please also check your card or bank statements to ensure that you are not being charged.

How can a donor verify that their donation has been processed? 2015-08-31T16:24:23+00:00

If you donate online, you should immediately receive a receipt of transaction via email. If you donate through the mail in form of check or cash, you should receive a paper receipt in the mail within 30 days of Challenger Center receiving the donation. If you do not see a transaction posted to your credit card or checking account within 30 days of your donation, please contact us via email at giving@challenger.org or call 202-827-1580.

I have a ‘Pending’ transaction on my account from the Challenger Center. What does this mean? 2015-08-31T16:24:35+00:00

A pending transaction is in the process of being completed by our merchant service provider. These charges generally complete within 3-5 days of your donation. If you have canceled the transaction, a “pending” status will be removed from your account and no charge will be processed. If you believe you have been charged incorrectly, please contact us via email at giving@challenger.org or call our office at 202-827-1580.

How can a donor receive a refund? 2015-08-31T16:24:49+00:00

Please contact the development office via email at giving@challenger.org or call 202-827-1580 and ask for a refund. Please have the date of the transaction, amount, credit card, check number, or any other payment information, ready when you call. Please DO NOT EMAIL credit card information.

I’m completing my taxes and need the mailing address and tax ID for Challenger Center. 2015-08-24T19:00:21+00:00

Challenger Center
422 First Street SE, 3rd Floor
Washington, DC 20003
Challenger Center’s’ tax identification number is 76-0192067

As a donor, will I receive a year-end statement? When does that come? 2015-08-24T18:59:40+00:00

All donors receive a year-end statement in February.

How long will it take to receive a receipt for a donation? 2016-12-14T19:57:45+00:00

Acknowledgement letters and receipts are mailed within 30 days of receiving the donation. Online gifts automatically generate a receipt that can be printed for personal records.

How do I get a copy of my receipt? 2015-08-24T18:58:17+00:00

If you make an online donation, you will immediately receive an emailed receipt that you can print for your records. You will also be emailed a copy of your receipt. If you donate via mail, you will receive a paper receipt in the mail within 30 days of your donation.

Is my donation tax-deductible? 2015-08-24T18:57:40+00:00

All donations are tax-deductible for the full amount unless an item of value was received in exchange for the donation. If something was received in exchange for a donation, your receipt will reflect the amount of the donation that is tax-deductible.

How can I opt out of receiving Challenger Center mailings or calls? 2016-12-14T19:57:45+00:00

Supporters can opt out of receiving future communication from Challenger Center in various ways. Unsubscribe links are found at the bottom of each of the emails you receive. Additionally, you can return a solicitation reply slip via the mail with a request no longer receive future solicitations. You can also send an email to giving@challenger.org to be removed from the database.

How can I update my personal information? 2016-12-14T19:57:45+00:00

We definitely want to keep in touch! Please contact us via giving@challenger.org, mail (422 First Street SE, 3rd floor, Washington DC 20003) or simply give us a call at 202-827-1580 to have your personal information updated in our system.

What portion of my donation directly supports Challenger Center’s mission? 2017-09-22T14:24:59+00:00

For every dollar donated, $0.90 goes towards supporting our educational programming. The remaining $0.10 is used to support administrative expenses.

How can I donate to Challenger Center? 2015-08-31T16:26:05+00:00

You can donate to Challenger Center in a variety of ways, such as sending a check or cash in the mail, or online by credit card or EFT. You may also leave a bequest or estate gift. Please contact us via giving@challenger.org if you would like to discuss these options.

I still have questions about your education programs, who can I contact? 2015-08-31T16:27:24+00:00

Please contact us via email at education@challenger.org or call 202-827-1580 and someone from our education team will assist you!

How do Challenger Center programs impact student achievement and support the development of 21st century skills? 2015-08-24T18:48:07+00:00

Challenger Center programs utilize cutting edge technology and a project-based approach to engage and excite students. All Challenger Center education programs are interdisciplinary. Students learn key science concepts, and improve their communication, collaboration and problem solving skills.

How does Challenger Center continue to stay up to date in the ever changing world of science and technology? 2015-08-24T18:47:48+00:00

Challenger Center programs benefit from an array of amazing national partners and sponsor organizations like NASA and NOAA. As long-standing partners, these organizations and their subject matter experts assist Challenger Center’s program development process in various ways and provide the latest and most relevant, scientific content and data to use with our students and teachers.

How can Challenger Center programs and lessons compliment my teaching in the classroom? 2015-08-24T18:47:28+00:00

All Challenger Center educational programs are designed to be modular to give educators the flexibility to accent their classrooms in any way they see fit. They are designed not as a detractor for your everyday classroom, but as a complementary experience to drive home fundamental 21st century skills and scientific concepts.

Are your missions aligned to national standards? 2015-08-24T18:46:23+00:00

Yes, Challenger Center missions are aligned to both Common Core and Next Generation State Standards. However, if your state does not officially use these standards, programs can be aligned.

How long is a typical Challenger Center educational experience? 2015-08-24T18:46:03+00:00

While the length of a Challenger Center mission depends on the flow and feel of what the Challenger Learning Center in your local community deems appropriate, they average about two to two and a half hours from the moment you arrive.

I’m bringing my class to a Challenger Center for a mission. Do you offer educational materials to prepare students for the mission itself that I can teach in my class prior to the visit? 2015-08-24T18:45:47+00:00

Yes, Challenger Center does provide lessons for educators to utilize in any setting or classroom, be it formal or informal education. These lessons prepare students by providing a baseline of scientific content knowledge and teach the key concepts and 21st century skills that will be associated with their mission. Students also get a chance to explore what teams they can possibly be on and apply for a team that interests them.

I still can’t find the information I’m looking for. What now? 2015-08-31T16:19:33+00:00

Please contact us via email at info@challenger.org or call 202-827-1580 and someone will assist you!

Where can I find out about career opportunities at Challenger Center? 2015-08-24T18:43:18+00:00

All open positions can be found in our Get Involved section.

Can my corporate/community group attend a Challenger Learning Center? 2015-08-24T18:43:21+00:00

Many of our Challenger Learning Centers offer corporate missions and community programming. Please contact the Challenger Learning Center closest to you to inquire about corporate and community group programs.

What is the age requirement for participating in activities at Challenger Learning Centers? 2015-08-24T18:43:24+00:00

Most Challenger Learning Centers offer programming for a wide range of students and children, but programs vary by location. Please contact the specific Challenger Learning Center to inquire about pricing.

How much does it cost to visit a Challenger Learning Center? 2015-08-24T18:43:28+00:00

Challenger Learning Center pricing varies by location and program. Please contact the Challenger Learning Center closest to you to inquire about pricing.

I want my child/children to participate in your program, but there school has no plans to schedule a class trip. What other options are available to participate in Challenger Learning Center programs? 2015-08-24T18:43:32+00:00

In addition to simulated learning missions, Challenger Learning Centers offer a variety of programming like summer camps, robotic camps, birthday parties and more. Please contact the Challenger Learning Center closest to you to inquire about various programming.

I want my children/students to visit a Challenger Learning Center. How do I make a reservation? 2015-08-24T18:43:35+00:00

Please contact the Challenger Learning Center closest to you to inquire about program availability.

I am interested in starting a Challenger Learning Center in my community. Who should I contact? 2015-08-31T16:30:11+00:00

That’s great to hear! Please contact our Community Relations team via email at community@challenger.org.

Where can I find a Challenger Learning Center? 2016-12-14T19:57:45+00:00

Challenger Learning Centers are located in more than 40 communities around the globe. Visit our map page to see a full listing of Centers

Where does Challenger Center receive its funding? 2015-08-24T18:34:20+00:00

Challenger Center relies on contributions from private individuals and companies in addition to federal and foundation grants.

Are you part of NASA? 2015-08-24T18:33:49+00:00

While NASA is Challenger Center’s partner in perpetuity and has been a partner of the organization since its founding in 1986, Challenger Center is not a part of NASA and is its own registered 501(c)(3) nonprofit organization. Challenger Center and NASA have a Space Act Agreement that formalizes the partnership.

I would like to speak with one of the Challenger family members about a project, event, or speaking engagement. What is the best way to connect with these individuals? 2015-08-24T18:32:43+00:00

Please send an email to media@challenger.org with specifics about your request and we will do our best to connect you with the appropriate individuals.

Where is Challenger Center located? 2015-08-24T18:33:15+00:00

Challenger Center is headquartered in Washington DC. Challenger Learning Centers are located in more than 40 communities around the globe.

How are the individual Challenger Learning Centers affiliated with the overall Challenger Center organization? 2015-09-08T19:10:36+00:00

Challenger Learning Centers are independently operated organizations that are affiliated with Challenger Center. Challenger Center owns all of the Challenger-related intellectual property that is used by the Challenger Learning Center, including all of the trademarks and tradenames, as well as the mission software that is used by the Centers for simulations. Challenger Center licenses the trademarks, tradenames, software and other intellectual property to the individual Challenger Learning Centers for the operation of their organizations and for simulations.

What is Challenger Center for Space Science Education (Challenger Center)? 2015-08-24T18:27:44+00:00

Founded in 1986, Challenger Center is a STEM education organization created to honor the crew of shuttle flight STS-51L: Dick Scobee, Gregory Jarvis, Christa McAuliffe, Ronald McNair, Ellison Onizuka, Judith Resnik, and Michael J. Smith. Challenger Center has a network of more than 40 Challenger Learning Centers around the globe that educate students using space-themed simulated learning environments. Challenger Center is a registered 501(c)(3) nonprofit organization.